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Frequently asked questions

What is the response time?
We answer all requests within 24 business hours. Urgent requests related to an ongoing order are handled as a priority.
I can't activate my plate — what should I do?
Check that you scanned the QR code printed on your product and entered the activation code in the T2S-XXX-XXX-XXX format. If the problem persists, describe it in the form above, mentioning your code — we'll get back to you quickly.
Can I change my plate's destination after purchase?
Yes, you can change the destination URL at any time from your Tap2Star account, with no physical handling of the product.
Do you offer rates for multiple locations?
Yes, we offer volume discounts for bulk orders. Use the form above or our quote page to receive a tailored offer.
How do I track my order?
A confirmation email with a tracking link is sent as soon as your order ships. You can also contact us through this form with your order number.
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