GENERAL TERMS AND CONDITIONS OF SALE (T&Cs)

📅 Last updated : December 7, 2025

These General Terms and Conditions of Sale (hereinafter "CGV") govern the conditions of sale of Tap2Star products offered by the company ALPANET S.A.S.U.

Any order constitutes unconditional acceptance of these T&Cs.

ARTICLE 1 – PURPOSE OF THE T&Cs

These T&Cs apply to all purchases of Tap2Star products (plates, cards, custom products) on the site https://www.tap2star.com.

ARTICLE 2 – PRODUCTS OFFERED

Tap2Star offers the following products:

Tap2Star plates 10x10cm : Rigid epoxy plates with NFC + QR Code technology
Tap2Star cards 8.5x5cm : Credit-card-sized cards with NFC + QR Code technology
Custom products : Plates and cards with your logo, colors and custom design

ARTICLE 3 – PRICES AND RATES

Prices displayed on the site are in euros and excluding tax (excl. VAT).

Applicable VAT (20% for France) will be added at the time of payment.

ALPANET reserves the right to modify prices at any time. Price changes only affect future orders, not those already confirmed.

ARTICLE 4 – SHIPPING COSTS

Shipping and delivery costs are calculated based on:

The destination (mainland France, DROM-COM zones, international),
The weight and volume of the order,
The chosen shipping method.

✅ Free delivery : From €50 excl. VAT on orders delivered to mainland France.

ARTICLE 5 – PAYMENT

Payment must be made at the time of ordering by:

Credit card (Visa, Mastercard, Amex),
Bank transfer (on request),
Other methods available at the time of ordering.

Online payment is secure and encrypted. ALPANET never stores banking data.

ARTICLE 6 – ORDER AND CONFIRMATION

An order is only confirmed after:

Acceptance of these T&Cs,
Payment of the full amount,
Email confirmation from ALPANET.

An order number will be sent to you by email with the details of your purchase.

ARTICLE 7 – WITHDRAWAL PERIOD

In accordance with the law of December 31, 1992, you have a period of 14 days from receipt to withdraw and request a refund.

⚠️ Exception : Custom products (with logo, colors or custom design) cannot be returned after order confirmation, except in the case of a manufacturing defect.

To exercise your right of withdrawal:

📩 Contact us via the form

ARTICLE 8 – DELIVERY TIMES

Delivery times are provided for information purposes:

Standard products : Shipping within 24 business hours, delivery 2-5 business days
Custom products : Timeframe depending on design complexity, communicated upon orderTimeframe depending on design complexity, communicated upon orderTimeframe depending on design complexity, communicated upon orderTimeframe depending on design complexity, communicated upon orderLead time depending on design complexity, communicated at the time of ordering

ALPANET cannot be held liable for delays caused by carriers or force majeure events.

ARTICLE 9 – LIABILITY FOR PRODUCTS

ALPANET guarantees that the products are:

Consistent with the description on the site,
Of good quality and well made,
Free from visible manufacturing defects.

If a defect is found, report it within 7 days of receipt. ALPANET will offer a replacement or refund.

ARTICLE 10 – MINIMUM QUANTITIES

Minimum order quantities are:

Standard products : 1 unit
Custom products - Plates : Minimum 10 units
Custom products - Cards : Minimum 5 units

ARTICLE 11 – INTELLECTUAL PROPERTY OF CUSTOM PRODUCTS

You grant ALPANET a royalty-free license to manufacture and deliver your custom products.

You certify that you have all the rights to use the elements (logos, texts, images) provided for customization.

ALPANET cannot be held liable for counterfeiting or infringement of third-party copyrights.

ARTICLE 12 – PERSONAL DATA

Your personal data (name, email, delivery address) is collected and processed in accordance with our Privacy policy.

They are used exclusively to process your order and contact you if needed.

ARTICLE 13 – MODIFICATION OF THE T&Cs

ALPANET reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in force at the time of your purchase.

ARTICLE 14 – APPLICABLE LAW AND JURISDICTION

These T&Cs are subject to French law.

Any dispute relating to these T&Cs or to orders will be subject to the jurisdiction of French courts.

For any questions:

📩 Contact us