📅 Last updated : 21 August 2026
These General Terms and Conditions of Sale (hereinafter "CGV") govern the conditions of sale of Tap2Star products offered by the company ALPANET S.A.S.U.
Any order constitutes unconditional acceptance of these T&Cs.
These T&Cs apply to all purchases of Tap2Star products (plates, cards, custom products) on the site https://www.tap2star.com.
Tap2Star offers the following products:
Prices displayed on the site are in euros and all taxes included (incl. VAT).
They include the applicable VAT (20% for France). No additional amount is added at payment.
ALPANET reserves the right to modify prices at any time. Price changes only affect future orders, not those already confirmed.
Shipping and delivery costs are calculated based on:
✅ Free delivery : From €50 incl. VAT on orders delivered to mainland France.
Payment must be made at the time of ordering by:
Online payment is secure and encrypted. ALPANET never stores banking data.
An order is only confirmed after:
An order number will be sent to you by email with the details of your purchase.
In accordance with articles L221-18 et seq. of the French Consumer Code, you have a period of 14 days from receipt to withdraw and request a refund.
⚠️ Exception : Custom products (with logo, colors or custom design) cannot be returned after order confirmation, except in the case of a manufacturing defect.
For subscriptions and online services, the withdrawal, renewal and cancellation terms are set out in Article 16.
To exercise your right of withdrawal:
📩 Contact us via the form or send us the standard form below.
Standard withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.) To ALPANET S.A.S.U., 446 route de Plisson, 72120 Val d'Étangson, France (via the site's contact form): I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods: — Ordered on (*) / received on (*): — Order number: — Name of consumer(s): — Address of consumer(s): — Date: — Signature (only if notified on paper) (*) Delete as appropriate.
Delivery times are provided for information purposes:
ALPANET cannot be held liable for delays caused by carriers or force majeure events.
ALPANET warrants that the products conform to their description, are of good quality and free from manufacturing defects.
Regardless of any commercial warranty, the products benefit from the following legal warranties:
To invoke these warranties, contact us via the form. We invite you to report any visible damage as soon as possible; this recommendation in no way limits your legal warranties.
Minimum order quantities are:
You grant ALPANET a royalty-free license to manufacture and deliver your custom products.
You certify that you have all the rights to use the elements (logos, texts, images) provided for customization.
ALPANET cannot be held liable for counterfeiting or infringement of third-party copyrights.
Your personal data (name, email, delivery address) is collected and processed in accordance with our Privacy policy.
They are used exclusively to process your order and contact you if needed.
ALPANET reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in force at the time of your purchase.
These T&Cs are subject to French law.
Any dispute relating to these T&Cs or to orders will be subject to the jurisdiction of French courts.
In accordance with article L616-1 of the French Consumer Code, in the event of a dispute not resolved amicably, the consumer may use a consumer mediator free of charge.
The consumer may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr
Some Tap2Star services are offered on a subscription basis: detailed statistics and multi-link pages. Each may be taken out independently of the other, and independently of any product purchase.
The subscription is taken out on a monthly or yearly basis, at the customer's choice. The yearly plan is billed on the basis of ten months: two months are free compared with the monthly price. The applicable price is the one displayed at the time of subscription; it holds for the whole of the current period.
The subscription renews automatically at the end of each period, for an identical duration, by charging the card on file. There is no minimum commitment: renewal continues for as long as the customer does not stop it.
In accordance with Article L215-1 of the French Consumer Code, a non-professional customer holding a yearly subscription is informed by email, at the latest one month before the due date, of the renewal date and its amount.
The customer may cancel at any time from their account, under "Payment methods", without giving a reason and at no cost. Cancellation ends the automatic renewal: no further payment is taken, and the service remains accessible until the end of the period already paid for.
The current period is not refunded pro rata, unless the law provides otherwise. Until that term is reached, the customer may reverse their decision from the same screen.
If a payment fails, it is retried three times: the same day, then the following day, then the day after that. The service remains fully accessible throughout these attempts.
If every attempt fails, the customer's pages stay online but editing is suspended. Three days after the first failure, the pages are taken offline and the subscription is cancelled automatically.
The customer is notified by email at each stage. They may settle the payment at any time from their account: payment immediately restores access and the pages, in the state they were in. The customer's data is retained and a new subscription remains possible.
Moving up to a higher plan takes effect immediately; only the price difference is charged, pro rata for the time remaining in the current period. The renewal date is unchanged.
Moving down to a lower plan, or changing the billing period, takes effect at the end of the period already paid for: until then the customer keeps the level they paid for.
A non-professional customer has fourteen days from subscription in which to withdraw. Where they expressly ask for the service to begin before that period expires — which is the case as soon as the subscription is activated — they remain liable for the amount corresponding to the service already provided. This right does not apply to professional customers.
Payments are processed by our payment provider. The card number does not pass through our servers and is never stored there: we keep only the brand, the last four digits and the expiry date, so that subsequent payments can be taken and the customer warned before a card expires. It is the customer's responsibility to keep a valid payment method on file.
For any questions: